Company Information
Ordering
Technical Support

Company Information

1. What is Doctivity?
Doctivity is one of the Internet's leading providers of downloadable digital documents. We sell human resources documents, business productivity tools and documents for personal use.

2. Can you please tell me how to reach your company?
For detailed information on how to reach Doctivity, please view the details on our contact page.

3. Will Doctivity sell my email address to anyone else or spam me?
No, Doctivity.com will not sell your email address to a third party, unless you have specifically requested it. For more details regarding our privacy policy, please review tour privacy policy.

Ordering

1. How long will it take to receive the files once I order?
All documents on Doctivity are available for immediate download upon purchase, and you can begin to use them right away.

2. What type of payments do you accept?
We accept Visa, MasterCard, American Express and Discover. We do not accept mail-in checks, money orders, purchase orders or cash.

3. Can I order by telephone?
Yes, you can place a telephone order 24 hours a day. Simply email us and we will provide you with the toll-free number.

4. Is ordering on Doctivity secure?
Yes, you can order with confidence on Doctivity.com. We use Verisign's 128-bit encryption to process your order on a secure server (this is the strongest encryption in the industry). Further, Doctivity does not store your credit card information. For more information about security, you can visit Verisign.com.

5. Is there tax on my order?
No, because these are completely digital documents, there is no tax on your order.

6. What is your return policy?
To read Docitivity's terms and conditions of purchase, including its return policy, please click here.

Technical Support

1. I can't open the file or am getting error messages...what do I do?
You may have trouble opening some of the files if you do not have a file compression utility (like WinZip) on your computer. If this is the case, just follow the steps below and they should open without a problem:

1. Download a free evaluation copy of WinZip at www.winzip.com. You do not have to pay for this software.

2. Once WinZip is installed, open the WinZip program. If it asks you to choose between WinZip Wizard, or WinZip classic, choose WinZip Classic.

3. Click on the "Open" button at the top of the WinZip program, and choose the file that you downloaded from us.

4. After the file opens in WinZip, click the "Extract" button at the top of WinZip and choose a permanent location for the files.

5. Now close WinZip and open up the file from Windows Explorer or the appropriate program.

2. I am unable to download the file/my connection timed out...what do I do?
The problem may be that the server was busy, or a connection timeout occurred. Try the download again using the link provided. If you are still unable to retrieve the file, simply email us at support@doctivity.com and we will send it to you via email.

3. I have a question specific to one of your products...what do I do?
If you have a question or need help with any of our specific products, simply email us at support@doctivity.com and we will respond to you in writing.